Report the item promptly
Call 020 0000 0000 or email bookings@northlinecars.co.uk. Include the booking reference, journey date and time, pickup and destination, vehicle registration if known, and a clear description of the item.
What Northline will do
We will check the booking and contact the assigned driver. We keep a record of items found and items reported lost, including reasonable attempts to locate and return them. We cannot guarantee recovery and are not responsible for property left in a vehicle unless loss was caused by our negligence.
Collection and delivery
Where an item is found, collection arrangements will be agreed. Reasonable postage, courier, parking or driver delivery costs may be charged and will be confirmed first. Identification or proof of ownership may be required.
Cash, identity documents and sensitive items
High-value items, passports, bank cards, medicines or identity documents may need to be transferred to the police, issuing authority or another appropriate body.