Passenger information
Relevant journey, communication, mobility and handover requirements should be supplied through an authorised route.
SEND & home-to-school
SEND transport for councils, schools and families
A separate information and enquiry pathway for recurring education transport, passenger support and contract requirements.
Northline service
A separate, professional SEND information journey.
Councils, schools and families receive procurement-focused information rather than being pushed into the consumer airport quote flow.
- Pre-booked journey details collected before confirmation.
- Clear links between services, areas and relevant airport routes.
- Service details and prices are confirmed before a booking or contract is accepted.
Different users need different information.
The SEND section is split by decision-maker and service requirement rather than forcing every enquiry through a generic consumer quote form.
SEND transport
SEND Transport for Local Authorities
Contract transport information for local-authority teams assessing routes, passenger needs, documentation and service continuity.
Open page →SEND transportSchool and Education Transport
Pre-arranged transport enquiries from schools, colleges and education providers for individual or recurring journeys.
Open page →SEND transportSEND Transport for Families
A clear enquiry route for families seeking information about planned home-to-school or education-related transport.
Open page →SEND transportSafeguarding and Service Standards
How driver suitability, passenger information, journey records, escalation and confidentiality should be managed for SEND transport.
Open page →SEND transportPassenger Assistants
Information for journeys that may require an escort or passenger assistant, subject to the specific contract and passenger assessment.
Open page →SEND transportSEND Contract Enquiry
A structured form for councils, schools and families to provide route, schedule and passenger-support requirements.
Open page →Service design
Consistency, records and clear responsibility.
A SEND route is not treated as an ordinary one-off airport booking. The route, passenger profile, schedule, handover and escalation arrangements need to be agreed before service begins.
Route continuity
Recurring schedules, planned cover and contact responsibilities should be documented before commencement.
Safeguarding
Driver, assistant, confidentiality, incident and escalation expectations should match the commissioning arrangement.
Discuss a SEND transport requirement
Use the dedicated enquiry page for route, schedule, passenger-support and commissioning information.