Passenger Assistants
Information for journeys that may require an escort or passenger assistant, subject to the specific contract and passenger assessment.
Information that should be agreed
- Whether an assistant is specified by the commissioner.
- Role, training and passenger-specific expectations.
- Seat, restraint and handover arrangements.
- Continuity and cover requirements.
- How the assistant communicates with driver and contacts.
No unsupported promise
Vehicle type, passenger assistant provision, driver allocation, training and contract standards must be confirmed for the specific route. The website should not imply that every capability is automatically available.
Next step
Use the SEND contract enquiry to provide the initial route and schedule information.