Safeguarding and Service Standards
How driver suitability, passenger information, journey records, escalation and confidentiality should be managed for SEND transport.
Information that should be agreed
- Suitability and checking requirements.
- Confidential handling of passenger information.
- Handover and authorised-contact arrangements.
- Incident recording and escalation.
- Clear responsibility for changes or absences.
No unsupported promise
Vehicle type, passenger assistant provision, driver allocation, training and contract standards must be confirmed for the specific route. The website should not imply that every capability is automatically available.
Next step
Use the SEND contract enquiry to provide the initial route and schedule information.